Privacy Policy — qa789

qa789 ("qa789", "we", "us", "our") operates the online gaming and sports betting platform accessible at https://qa789.cam (the "Platform"). We are committed to protecting the personal data of all users ("you", "your") who access or register on the Platform.

This Privacy Policy ("Policy") describes the categories of personal data we collect, the purposes for which we process that data, the legal bases we rely upon, how long we retain data, and the rights available to you in relation to your personal information. This Policy applies to all users of the Platform, including players from Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar and other locations in Pakistan.

By registering an account, depositing funds or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree to the practices described, you should not use the Platform.

In this Policy, unless context requires otherwise, the following terms carry the meanings set out below:

• "Account" — the registered user account you create on the Platform.
• "Controller" — the entity that determines the purposes and means of processing personal data; qa789 acts as the Controller in respect of your personal data.
• "Data Subject" — the individual to whom personal data relates; in this context, you as a registered user.
• "KYC" — Know Your Customer; the identity and age verification process required by the operator for regulatory and anti-fraud compliance.
• "Personal Data" — any information that identifies or could reasonably be used to identify you as an individual.
• "Platform" — the qa789 website, mobile interface and any related services accessible at https://qa789.cam.
• "Processing" — any operation performed on personal data, including collection, storage, use, disclosure or deletion.
• "Processor" — a third party that processes personal data on behalf of qa789 under a data processing agreement.
• "Special Category Data" — sensitive personal data such as health information, requiring a higher standard of protection.

We collect personal data from you through various interactions with the Platform. The categories of data we may collect include:

We process your personal data only where we have a lawful basis to do so. The primary legal bases we rely upon are as follows:

• Contractual Necessity: Processing required to perform the contract between you and qa789, including account creation, deposit and withdrawal processing, bonus administration and support services.
• Legal Obligation: Processing required to comply with applicable law, including anti-money laundering (AML) obligations, know-your-customer (KYC) requirements and fraud prevention.
• Legitimate Interests: Processing carried out to pursue our legitimate business interests, including Platform security, fraud detection, abuse prevention and service improvement — provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: Where you have given explicit, freely given, specific and informed consent — for example, in relation to marketing communications. You may withdraw consent at any time by updating your account preferences or contacting us at [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

The personal data we collect is used for the following purposes:

• Account Management: Creating and maintaining your qa789 account, verifying your identity and age, and providing access to the Platform's features.
• Transaction Processing: Processing deposits and withdrawals in PKR, verifying payment method ownership and completing financial transactions through available cashier options.
• KYC & Compliance: Conducting identity verification, age checks and AML screening as required by operator compliance obligations.
• Fraud & Security: Detecting, investigating and preventing unauthorised access, suspicious transactions, identity fraud and other malicious activity.
• Customer Support: Responding to your queries, resolving disputes and maintaining support communication records.
• Responsible Gambling: Administering self-exclusion requests, deposit/loss limits, session controls and related safeguards you activate in your account settings.
• Platform Improvement: Analysing usage patterns, technical performance and game behaviour data to improve Platform functionality and user experience.
• Marketing Communications: Sending you relevant promotional content, bonus notifications and offers — only where you have consented to receive such communications. You may opt out at any time.
• Legal Compliance: Meeting our obligations under applicable law, including responding to lawful requests from regulatory or law enforcement authorities.

qa789 does not sell, rent or trade your personal data to third parties for their own marketing purposes. We may share your data in the following limited circumstances:

• Service Providers (Processors): We engage third-party vendors — such as payment processors, KYC verification providers, cloud hosting services, customer support platforms and analytics tools — who process data on our behalf under contractual data processing agreements that restrict their use of your data.
• Payment Method Providers: When you use a payment method available in the cashier (e.g., a bank transfer referencing Raast, HBL, UBL, Meezan Bank, Bank Alfalah, or a mobile wallet referencing Easypaisa or JazzCash), your transaction data may be shared with the relevant financial institution solely to complete the transaction. These providers are named for context only — qa789 does not claim partnership with or endorsement from any of them.
• Regulatory & Law Enforcement Authorities: We may disclose data where required by applicable law, court order, regulatory directive or in connection with the prevention of fraud, money laundering or other criminal activity.
• Business Transfers: In the event of a merger, acquisition, restructuring or sale of qa789 assets, your personal data may be transferred to the successor entity, subject to equivalent data protection commitments.
• Fraud Prevention Networks: We may share data with recognised fraud prevention databases and gaming industry shared-exclusion registers where relevant and legally permissible.

qa789 operates globally and your personal data may be transferred to, stored in or processed in countries outside your home jurisdiction, including countries that may not have data protection laws equivalent to those in your location.

Where such transfers occur, we take steps to ensure that appropriate safeguards are in place to protect your data, including the use of contractual protections with our service providers. If you have questions about the specific safeguards applicable to a transfer, please contact us at [email protected].

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including compliance with applicable legal obligations. The specific retention periods we apply are:

• Account and Identity Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in line with standard AML and regulatory obligations applicable to gaming operators.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction.
• KYC Documentation: Retained for as long as required by the operator's licensing obligations and applicable AML regulations, typically five to seven years.
• Communications & Support Records: Retained for a minimum of two (2) years from the date of the last interaction.
• Marketing Preference Data: Retained until you withdraw consent or request deletion.

Once data is no longer required for any legitimate or legally mandated purpose, we securely delete or anonymise it. Anonymised data may be retained indefinitely for statistical analysis without risk to your privacy.

qa789 implements technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure or destruction. Key measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the Platform is encrypted in transit.
• Access Controls: Access to personal data is restricted to authorised personnel who require it to perform their job functions. Strict role-based access controls and authentication requirements apply.
• Secure Storage: Personal data is stored on secured infrastructure with regular security assessments and penetration testing.
• Incident Response: We maintain a data breach response plan. In the event of a breach that poses a risk to your rights and freedoms, we will notify affected users and relevant authorities as required by applicable law.

The Platform uses cookies and similar tracking technologies to operate correctly, improve performance and deliver a personalised experience. A cookie is a small text file placed on your device when you visit the Platform.

The categories of cookies we use include:

• Strictly Necessary Cookies: Essential for the Platform to function. These cannot be disabled. Examples include session authentication cookies and security tokens.
• Functional Cookies: Allow the Platform to remember your preferences, such as language settings, display preferences and responsible gambling limit configurations.
• Analytical Cookies: Used to collect aggregated information about how users interact with the Platform, helping us identify areas for improvement. Data collected is statistical and not used to identify individuals.
• Marketing Cookies: Used, where you have consented, to deliver relevant promotional content. You may withdraw consent to marketing cookies at any time by adjusting your browser settings or your account preferences.

You can control cookie settings through your browser. Note that disabling strictly necessary cookies may affect Platform functionality. For further details on the specific cookies used, please refer to the cookie settings interface in your account.

Subject to the legal bases applicable to each processing activity and applicable law in your jurisdiction, you may have the following rights in relation to your personal data:

To exercise any of these rights, please contact us at [email protected] with a clear description of your request and sufficient information for us to verify your identity. We aim to respond within 30 calendar days. Complex requests may require additional time, in which case we will notify you of the extended timeframe.

qa789 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 18, or under the higher minimum age required by the operator's licence jurisdiction. Age verification is a mandatory component of the KYC process.

If we become aware that we have collected personal data from a minor without appropriate parental consent, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on qa789, please contact us immediately at [email protected].

We encourage parents and guardians in Pakistan to use parental control tools to restrict minors' access to online gaming platforms. The responsibility for ensuring minors do not access qa789 also rests with adults in the household.

The Platform may incorporate third-party services such as payment gateways, analytics tools, KYC verification providers and customer support software. These third parties operate under their own privacy policies and data handling practices. qa789 is not responsible for the privacy practices of third-party services you interact with through the Platform.

Where third parties act as Processors on our behalf, they are contractually bound to process your data only in accordance with our documented instructions and applicable data protection requirements.

This Policy does not apply to any third-party website or service that may be referenced in relation to payment methods (such as Easypaisa, JazzCash, Raast, or banking institutions). Users are encouraged to review the privacy policies of any payment provider they use independently of qa789.

qa789 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations or Platform functionality. When material changes are made, we will notify registered users by displaying a prominent notice on the Platform or by sending a notification to your registered email address.

The updated Policy will take effect on the date specified in the revision notice. Your continued use of the Platform following the effective date of any update constitutes acceptance of the revised Policy. We recommend reviewing this page periodically to remain informed of any changes.

If you have any questions, concerns or complaints about this Privacy Policy or the way in which qa789 handles your personal data, please contact our support team using the details below. All privacy-related communications should be submitted in English.

For urgent matters — including suspected data breaches affecting your account, requests to exercise your right to erasure, or self-exclusion requests — please also use the live chat facility in your Account dashboard during operator-provided support hours for a faster initial response.